1300 02 EASYVoicemail
What is Voicemail?
When you can't take calls, Voicemail automatically transfers callers to your personal Voicemail box. Your Voicemail box works like an answering machine. You pick up messages and return calls at your convenience. To access your messages, you only have to remember one number - 121. You can dial this number from your mobile anywhere in Australia and from many countries around the world.
Voicemail also has a range of exciting and flexible options for sending, receiving and storing voice messages. Managing your social life and your business affairs has never been easier.
Voicemail services include:
Fast access to messages. You hear your last message first. And you don't have to listen to deleted messages.
Long message times, up to 5 minutes per message.
Unplayed messages are saved for up to seven days.
Wake-up and Reminder calls are available so you never miss a meeting or an important event.
Creating group lists with up to 20 names in each. You can send one message to the group instead of calling everyone individually.
More Fun greetings to choose from. Select a pre-recorded greeting that suits you, to amuse the caller when they leave a message.
To set up your Voicemail service: - dial 121, then just follow the voice prompts to:
Register your personal security code
Record your name for use in the your greeting.
Record a Personal greeting of your choice.
Select your Time Zone Location setting. The default setting is NSW local time.
To set up a Personal or Fun greeting
Why settle for a Standard Greeting when you can select a Personal or Fun Greeting. A Personal Greeting is a customised greeting that you can record yourself. A Fun Greeting is a pre-recorded greeting that says something special about you. You can listen to the selection and choose from our extensive list. To set up a greeting:
Dial 121
Press * to go to Main Menu
Press 3 to change your personal preferences
Press 1 to change your greeting, then follow the Voicemail prompts
Listening to your messages
Once your have been notified of a message, simply:
Dial 121 A recorded message will tell you how many messages you have received and will then play them back to you.
To listen to a message again, press 1
To save a message, press 2
To delete a message, press 3
Replying to Voicemail messages
Once you have listened to a message, you can reply instantly by using the Call Return function. As soon as the message is over, dial 0 and you'll be put straight through to the caller. If the message left is from a private number, you'll be given the option of entering a phone number.
Diverting calls to your Voicemail
When your phone is switched off or you’re on another call, calls will be instantly diverted to your mailbox. If you prefer not to answer calls or you’re in an area without coverage, you can also choose to divert all calls to your Voicemail service. This is helpful when you want to make calls, but don't want to receive them.
To divert all calls to Voicemail - Dial 1212
To cancel all calls being diverted - Dial 1213
To divert on 'no answer', 'busy' or 'unreachable' - Dial 1211
Changing your personal preferences
You can re-configure your personal preferences at any time. For example, if you’re travelling interstate or overseas you might want to change your personal greeting, divert calls to another number or adjust the Time Zone Location setting.
Dial 121
Press 3 for personal preferences
Press 1 to change your greeting or recorded name
Press 2 to change your security code
Press 3 for notification, wake up and reminder preferences
Press 4 to switch off time and date
Press 8 for Time Zone Location settings.
Changing your Time Zone Location setting
As you travel around Australia, your Voicemail service will automatically adjust to the local time zone when you change your Location setting. To change your Location settings:
Dial 121
Press 3 for Personal Preferences
Press 8 for Time Zone Location Settings
Listen to current settings, if correct press 1, to change press 2
Then:
Press 2 for NSW
Press 3 for VIC
Press 4 for NT
Press 5 for TAS
Press 6 for ACT
Press 7 for QLD
Press 8 for SA
Press 9 for WA
Press 10 for NZ
Recording an Extended Absence Greeting
If, for some reason, you won't be able to answer the phone for a period of time, give your callers peace of mind by recording an Extended Absence Greeting.
Dial 121 for Main Menu
Press 3 for Personal Preferences
For greeting or name press 1
Press 4 to accept messages while away or press 2 to not accept messages while absent
Record greeting then press #
Handy hints and Quick dial numbers
Try these handy, quick dial functions while listening to your messages:
0 Call return
1 Repeats message
2 Saves message
3 Deletes message
4 Sends a copy of message to another Voicemail user
# Skips message
7 Rewinds 10 seconds
8 Pause / Resume
9 Fast forwards 10 seconds
* Go to main menu
11 Listen to message date & time
Charges
A cost effective way to keep in touch: Standard call charges apply for accessing Voicemail as per your call plan, however any deposits from other callers to your voicemail are free of charge. If you require any more information about voicemail, please don't hesitate to contact us on 1300 02 EASY.
